How can managers build trust?

Monday, December 30th, 2013 By Jack Nevison

Whenever a project manager takes over a new team, it is crucial that he or she starts by building trust among all members. 

It's a simple concept. Project managers can possess all of the leadership skills in the world, but if their team members do not trust their temperament and judgment, there is a good chance that the project will fail.

Writing for the Harvard Business Review, contributor Jim Dougherty explains how he earned the trust of his company after becoming CEO of Intralinks, which provides secure, web-based electronic deal rooms.

At the time, the company was in dire need of a credible leader. Intralinks was losing money and failing to provide services for important clients. There was a strong likelihood that it would go out of business in short order.

Dougherty writes that, on his first day, he spent hours meeting with call center representatives, who were not used to having direct contact with the company CEO. In this way, he was able to get a sense of the company's problems by witnessing them firsthand, rather than hearing about them from others.

"Without trust, it is very unlikely you will learn the truth on what is really going on in that organization and in the market place," he writes. "Without trust, employees won't level with you—at best, you'll learn either non-truths or part truths. I see this all too frequently. Sometimes employees will go out of their way to hoard and distort the truth."

New Leaf Project Management's 2-day program, "Leading Project Teams," shows you what steps to take to build trust within your team and your organization In addition, our free white papers and QPM games allow managers to earn PDU credits for PMP recertification.

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