How project managers can improve their communication skills

Friday, May 30th, 2014 By Jack Nevison

According to the Project Management Institute, two out of five projects fail to meet their original goals. Half of these failures come from ineffective communication, which is entirely avoidable with proper project management techniques. To help you complete your projects on time and within budget, the PMI offered these three tips to improve communication within the project team.

  • Establish communication channels. The means of communication between management and team members should be outlined in the project charter. Experienced PMs should know their workers' preferred communication channels and use them. With advances in technology, there are many ways to send and receive information, such as instant messaging, video chat and e-mail, but each should be accompanied by a face-to-face conversation as much as possible.
  • Keep communication lines open. Project managers frequently oversee multiple projects while managing multiple teams, and keeping the lines of communication clear can be difficult. If you schedule regular times, every day, when you are available to discuss a project's status or problem, your teams will always have an opportunity to relay important information.
  • Put yourself in others shoes. As the project manager, you are the hub of communication between clients, sponsors, stakeholders and team members. You should have a thorough understanding of the concerns of each party, and how, when and what to communicate in order to address these concerns. By communicating key information about the project–good and bad–in a timely manner, all the participants will stay engaged and committed.

At New Leaf Project Management, we provide convenient and affordable ways to improve your communication skills at work. In addition, our project management training programs, free white papers and QPM games let you learn while you earn PDUs toward your PMP recertification.

PMI®," PMP®," and "PMBOK®" are registered marks of the Project Management Institute, Inc. All rights reserved.

"QPM™" is a registered mark of New Leaf Project Management. All rights reserved.

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