Complex Problems, Difficult Decisions, & Innovative Ideas: Smart-Team™ Tools for the Working Team

A 2-day, 14 PDU (1.4 CEU) instructor-led program Download flier (PDF)

As you become more skilled at understanding the elements of problem solving, you can minimize the disruptive effects of problems on your projects and lower your project’s risk profile. Improved decision-making and idea generation can accelerate your project’s progress and raise everyone’s game. While many of us may apply these skills successfully as individuals, we often stumble when we try to apply them as a team. Complex Problems, Difficult Decisions provides you with Smart-Team© tools to help you solve problems, make decisions, and generate ideas with your team. In two days, you’ll master three major team tools, a way to deploy them, and a method to secure their results.

This program shows you how to recognize both problems and decisions, separate them from other issues and concerns, and handle them so they don’t recur. You’ll learn how to escape old team thinking with innovative idea generation. Because many decisions must be made under uncertainty, this program will show you how to frame the uncertainties, when to decide, when to gather additional data, and even the expected value of perfect information.

Using sources from Descartes’ Discourse on Method, through G. Polya’s How to Solve It, to the present-day work of Nobel Prize Laureates Khaneman and Tversky, the program combines sources in logic, psychology, business, and team dynamics to deliver practical tools for a busy project team. These newly acquired team tools can also be adapted to enrich the repertoire of busy individuals.

During this program’s highly interactive sessions, you will workshop issues that you and your teammates are currently engaged with – effectively advancing your real work while learning. You will leave the program saying, “I can apply this to my work immediately!”

Upon completion, you will be able to:

  • Recognize the difference between an issue and a problem;
  • Know how 4 steps applied twice can solve a complex team performance problem;
  • Understand how to get the project team solving problems both individually and collectively;
  • Know how to get the project team generating innovative ideas;
  • Work alone and with your team to make good decisions under certain and uncertain conditions;
  • Recognize and guard against conceptual biases that can interfere with good decision-making of both individuals and groups.